Legal notice

Seller
T.J.PLAN

Responsible Representative
Tsukasa Nakagawa

Address
Aoyama Marutake Building 6F
3-1-36 Minami-Aoyama, Minato-ku
Tokyo 107-0062
Japan

Phone Number
+81-90-4741-6830
Please contact us by email in principle.

Email Address
contact@tsukasajames.com

Support Hours
10:00 AM – 5:00 PM (Japan Standard Time)
Closed on weekends and public holidays.

Sales Price
Prices are as displayed on each product page.

Shipping Fee
Shipping costs are included in the product price.

Additional Charges (other than the product price)
Depending on the delivery destination, import duties may apply.
VAT (value-added tax) and other local taxes may also be charged depending on the destination.
These customs duties and taxes are the responsibility of the customer.

Delivery Time
As all items are made to order, production begins after the order is confirmed.
Please allow approximately one month for delivery.
Delivery times may vary depending on the destination and customs clearance.
Please note that estimated delivery dates are for reference only and are not guaranteed.

Payment Method and Timing
Payment is processed at the time the order is confirmed.
Once production has started, cancellations cannot be accepted.

Return Period
Please contact us within 14 days of receiving your item.
However, as our products are made to order, returns for customer convenience are generally not accepted.
If the item is defective or damaged during shipping, please contact us within 14 days of delivery.

Refund Policy
As our products are made to order, returns or refunds for customer convenience are not accepted.
Refunds or exchanges will only be provided in cases of defects or errors on our part.
Approved refunds will be processed within 10 business days.
Please refer to our Refund Policy page for further details.

Return Shipping Policy
If the item is defective or damaged during shipping, return shipping costs will be covered by us.
Returns for customer convenience are not accepted.
If you wish to request a return, please contact us at:

contact@tsukasajames.com