Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, for any reason. This applies to all products, including custom orders, made-to-order items, and personalized items.

To start a return, please contact us at contact@tsukasajames.com within 14 days of delivery. If your return is approved, we will provide the return address and further instructions. Returns sent without prior authorization will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping is covered by us.

Damages and issues
Please inspect your order upon arrival and contact us within 14 days of delivery if the item is defective, damaged, or if you receive the wrong item. We will issue a full refund and cover the return shipping cost.

Exceptions / non-returnable items
We do not accept returns for sale items or gift cards.

Exchanges
We accept exchanges for any reason. Please contact us at contact@tsukasajames.com to start an exchange.

European Union
Customers in the European Union have the right to cancel or return their order within 14 days of delivery for any reason. The conditions above apply.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days of receiving the returned item. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@tsukasajames.com.